Covid Secure Guidance


The health and well-being of our staff and customers has, and always will be, an absolute priority at Kilver Court. We have adhered to government guidance at every stage of the pandemic so far, as we are passionate about creating an environment where both our staff and our customers feel safe and comfortable at all times.  We have spent many weeks developing social distancing measures and putting markers in place, with a one-way system operational throughout the village. We have also added enhanced cleaning regimes using specialised cleaning products that have a residual barrier action against viruses on all frequently touched surfaces, from door handles and banisters, to loos, till areas and card payment machines. We are monitoring all government legislation and guidelines and are continually adjusting our measures to ensure we remain compliant.

Our social distancing measures will be similar in style to what you may have experienced in supermarkets with monitored queuing, floor markings and posters. Kilver Court is a complex set of buildings, so please follow signage and guidance from our staff at all times. We will have ‘social distancing champions’ in place at entrances and exits to stores who will monitor and control the number of customers instore to ensure a safe shopping environment. This may mean there are queues indoors and outdoors, but hopefully only for a short space of time.  We look forward to welcoming those who are less able, but please if possible visit with a companion and also make contact with our Duty Manager on 07841 871473 before attending – this will help us to maintain social distancing for everyone.

Key to our new layouts and approach will be:

  • Following the Government's recent legislation, please note that the wearing of a mask is a condition of entry to the Kilver Court retail areas
  • Limiting customer numbers in one area at any time
  • Separate entry and exit points
  • Remaining at least 2m apart at all times
  • Outdoor 2m queueing areas outside Toast, The Great House, Emporium Porch and Plant Nursery (please bring a brolly if it’s wet!)
  • Please only visit in household groups, and keep children close by at all times
  • All car parks will be open, please park carefully and adhere to social distancing
  • Card payments only – cash will not be accepted, please help us remain safe by adhering to this
  • Hand sanitiser will be provided and must be used on entry to each location
  • Only guide dogs allowed in retail areas
  • Please be patient if there are queues and follow the direction of our staff.
 
We recognise that these measures are not the ‘Kilver experience’ you have come to know, but they are crucial to help us all stay safe.


Our Opening Times Are:

Monday                               10 -5
   Tuesday                              Closed
  Wednesday                        Closed
  Thursday                             10 - 5 
   Friday                                   10 - 5 
 Saturday                              10 - 5
 Sunday                                 10 - 5


Currently open are our:

Gardens
The Garden Kitchen
Garden Nursery
Great House
Fashion – Emporium and Silk Lane
Toast
Mulberry
LK Bennett
Yves Delorme

Please note the Arcade is currently closed, but we have moved around the majority of our brands to ensure you are able to find your favourites.  Please look on our shopping pages for more detailed brand information.

As an independent family run business, we are so pleased to have opened our doors and are serving the local community once again. In these uncertain times, this is unfamiliar territory for us all, and we thank you for your on-going kindness and support.